At Vitrinny, we work with carefully selected international suppliers based in the United States, Europe, and Asia to ensure the best prices, exceptional quality, and a refined shopping experience.
Dispatch & Delivery
Our suppliers ship products directly from the factory to you, allowing for reduced costs and faster access to our exclusive pieces.
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Estimated delivery time: 10 to 25 working days from dispatch.
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Processing time: 1 to 5 working days before dispatch.
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You will receive your tracking code by email within 5 to 10 working days after your order is confirmed.
Please note: We aim to dispatch your order as soon as possible, but delays may occasionally occur due to customs checks or peak seasons. These delays are beyond our control and are not included in the estimated delivery window.
Customs & Import
Deliveries to the United Kingdom may be subject to customs inspections, depending on the shipping origin. However, we make every effort to work with partners who expedite the shipping process and ensure that all legal and customs documentation is properly handled.
Tracking Your Order
You will receive a Royal Mail tracking code as soon as your parcel is in transit. This will allow you to track your order through the full journey until delivery.
Free UK Shipping
We proudly offer free delivery on all orders within the UK, regardless of value.
Issues With Delivery
If your order exceeds the estimated delivery period, we recommend:
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Checking the status of your delivery using the tracking code provided.
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Contacting Royal Mail directly for more information.
If Royal Mail confirms that your order is not in their possession, please contact us immediately at [support email/contact form]. We will initiate an investigation with our supplier and, if a logistics error is confirmed, we will issue a full refund promptly after the verification process is complete.
Payment Methods
We accept payments exclusively via credit card and PayPal. These methods ensure secure and quick processing so that your order can be dispatched as efficiently as possible.
